Americas4U is a trading name of The Freedom Travel Group and our air holidays and flights are ATOL protected, since The Freedom Travel Group hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 6042. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad, and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk
YOUR HOLIDAY CONTRACT
The contract is between the Company and the Client, being any person travelling or intending to travel on a tour, operated by the Company. The contract, including all matters arising from it, is subject to English law and the exclusive jurisdiction of the English Courts. No employee of the Company other than a director has authority to vary or omit any of these terms or promise any discount or refund.
PASSPORTS, VISAS & VACCINATIONS
Clients are responsible for arranging, and must be in possession of, a valid passport and any visas and vaccination certificates required for the whole of their journey. Information about these matters or related items (climate, clothing, baggage, etc.) is given in good faith but without responsibility on the part of the Company.
TO SECURE YOUR BOOKING
To secure a booking the Company requires a completed booking form and a minimum deposit of £150.00 per person (excluding infants under two years of age at the date of return) or full payment a minimum of 70 days prior to departure. Clients booking by telephone will be deemed to have signed the declaration on the booking form and agreed to the booking conditions. Should your booking include Scheduled Flights, the deposit required may vary, and only full payment will guarantee the fare as Scheduled airlines reserve the right to increase their flight costs at any time. You will be advised of the required amount at the time of booking.
PAYMENT OF YOUR HOLIDAY
The balance of all monies due must be paid to the Company not later than 70 days before departure. In the case of non-payment of the balance by the due date the Company reserves the right to cancel your booking and cancellation charges will apply. Please note: payments by credit card/charge cards may include a handling fee.
IF YOU CANCEL YOUR BOOKING
You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form, or the cardholder for telephone bookings, and is communicated to us in writing. As this incurs administration costs, we will retain your deposit and in addition may apply cancellation charges up to the maximum shown below.
IF YOU CHANGE YOUR BOOKING
If after our confirmation has been issued you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes, provided that notification is received in writing at our offices from the person who signed the booking form, at least 12 weeks before departure. This must be accompanied by a payment of £25 per person to cover our administration costs. Alterations cannot be made within 12 weeks of departure and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in the paragraph below. Please note that schedule flight arrangements cannot be changed after reservation has been made and any alteration to your request will incur a charge of between £125 and full ticket price.
YOUR PRICE GUARANTEE
The price of your travel arrangements will be confirmed at the time of receiving full payment. We guarantee that the cost of your holiday, once confirmed and full payment has been received, we will not increase your holiday cost unless government action or changes to taxation is cause for increases. Even in these cases, we will absorb an amount of 2% of the price of your travel arrangements, which excludes insurance premiums and amendment charges. Only amounts in excess of this 2% will be surcharged. Where you have to pay a surcharge there will be an administration charge of £1.00 per person together with an amount to cover agent’s commission. If this means that you have to pay more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive full refund of all monies paid, except for any premiums paid to us for holiday insurance and any amendment charges. Should you decide to cancel for this reason you must exercise your right to do so within 14 days from the issue date of our notification.
IF WE CHANGE YOUR HOLIDAY
It is unlikely that we will have to make any changes to your holiday, as we do plan the arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do so at any time. Most of these changes are minor, and we will advise you at the earliest possible date. Flight timings and carriers as advertised are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your tickets. If a major change becomes necessary, we will inform you as soon as reasonably possible if there is time before departure. When a major change occurs (such as the alteration of your outward/return flight by more than 12 hours, changes of resort or reduction in the standard of accommodation) provided it does not arise from circumstances amounting to force majeure (see below), you may have the choice of either accepting the change of arrangements, taking another available holiday from us, or cancelling your holiday and receiving a full refund. In all cases we will pay compensation as detailed below. |
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Period before departure within which written cancellation is received by Freedom Travel Group.
Amount of cancellation charges shown as a percentage of the holiday price.*
More than 70 Days |
FULL DEPOSIT
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57- 69 DAYS ED |
30% or DEPOSIT if greater |
29 - 56 DAYS |
50% |
22 - 28 DAYS |
75% |
within 21 DAYS of Departure |
100% |
Note:
If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.
The full insurance premium is retained in the event of cancellation.
*Bookings that include Scheduled Flights may incur different cancellation charges. Please enquire at the time of booking
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Period before departure within which a major change is notified to you or your travel agent
Credit/compensation per full fare paying passengers (excluding infants).*
More than 56 Days |
NIL
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43 - 56 DAYS ED |
£10 |
29 - 42 DAYS |
£15 |
8 - 28 DAYS |
£15 |
0 - 7 DAYS |
£30 |
Important Note:
Compensation will not be payable if we are forced to cancel or in any way change your holiday due to war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure.
*For children invoiced at reduced rates, credit/compensation will be paid on a pro rota basis of the adult rate.
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IF WE CANCEL YOUR HOLIDAY
Freedom Travel Group shall also be entitled at any time to cancel or to cease performance of the Contract or to change and/or curtail the holiday by reason of an event of force majeure which shall include (without limitation) war or threat of war, terrorist activity or the threat of the same, riots, civil commotion, disaster, Act of God, natural or nuclear disaster, fire, closure of ports, strikes or other industrial action and any other event outside Freedom Travel Group. In circumstances, where we are unable to provide the holiday booked, we will return to you all monies paid, or offer an alternative holiday of comparable standard and if cancellation occurs within 8 weeks of departure, compensation on a similar scale to that shown in the above paragraph. |
AIR CARRIAGE
When you travel with a carrier, the conditions of carriage of that carrier apply, some of which may limit liability. Please note that; In accordance with Air Navigation Orders, an infant must be under 2 years of age on the date of their return flight, to qualify for infant status.
FLIGHTS/DELAYS
The timings of air, sea, road or rail departures are estimates only. We cannot accept any liability for any delay in your transportation from or to the UK whether the cancellation or delay is caused by adverse weather conditions, rescheduling by a transport supplier, airline, airport authority and/or action by air traffic controllers, mechanical breakdown or industrial action. Where long flight delays result in lost holiday time, no refunds are given by hotels or suppliers. Similarly, airlines do not offer compensation for flight delays. It is in recognition of the above that the Company’s travel Insurance policy offers some monetary compensation for flight delays over 12 hours to cover lost holiday time. However, at their discretion your carrier will endeavour to reduce the inconvenience of any delay by providing meals and accommodation, as appropriate for the time of day or night (dependant on local availability), if you are delayed more than 12 hours. If you incur payments for such services in the event of a delay, the Company will not accept responsibility for payment unless we have given our prior consent.
OUR RESPONSIBILITY TO YOU
We accept responsibility for ensuring the holiday you book with us is supplied as described and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. We accept responsibility for the acts/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to twice the booking form value.
COMPLAINTS
If you have cause for complaint whilst on holiday it is of the utmost importance that you immediately bring it to the attention of the relevant representative/agent and/or the cruise, hotel, transportation company or any other organisation providing the service, who will do their best to rectify the situation. Not only may prompt action enable you to enjoy your holiday, but it is also a legal requirement, the omission of which can substantially affect your rights against us. If it is not possible to make the complaint to the appropriate organisation at the time, you should contact us to advise us of the problem so that we may endeavour to resolve it. However, should a problem remain unresolved, a complaint should be made in writing to: Customer Relations Dept. Freedom Travel Group, Hamil Road Burslem, Stoke on Trent ST6 1AJ.
IMPORTANT NOTICE:
AIRLINE SCHEDULES ARE SUBJECT TO CHANGE WITHOUT NOTICE. IT IS THEREFORE IMPERATIVE THAT YOU CHECK YOUR FLIGHT TIMINGS WHEN RECONFIRMING YOUR RESERVATIONS. FLIGHTS SHOULD BE RECONFIRMED WITH THE APPLICABLE AIRLINE AT LEAST 72 HOURS BEFORE EACH ONWARD FLIGHT. FAILURE TO RECONFIRM YOUR ONWARD FLIGHTS COULD RESULT IN YOUR RESERVATIONS BEING CANCELLED BY THE AIRLINE. ANY COST ARISING FROM NOT RECONFIRMING WILL BE AT YOUR OWN EXPENSE.
The Foreign & Commonwealth Office Travel Advice Unit may have issued information about your holiday destination.
You are advised to check this Information on BBC2 Ceefax page 470 onwards, on the Internet at www.fco.gov.uk/travel or by telephone on 0207 008 0232/0233 Alternatively you can contact the ABTA Information Department on 0901 201 5050(calls are charged at 50p per minute) |
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